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Forbes / Platform WORK / 02

Forbes Connect on the CDP

Forbes Connect sits on an 18M+ profile CDP. It turns anonymous readers into known contacts and routes them into nurture in Pardot or to a seller in Salesforce.

Problem

A media site mostly knows its audience in aggregate. Pageviews tell you what got read but nothing about who's in market. If the business was going to make money from known people, something had to turn readers into known profiles and then do something with them.

What I built

Dialogues and segmentation

Forbes Connect launched on a BlueConic CDP holding 18M+ profiles. Audiences are built from what people read and do on our own site, and on-site dialogues ask each reader for something based on that. Somebody three stories deep into a topic sees a different ask than a first-timer.

A Forbes partner landing page on a phone with numbered pins on the Connect with Us button, the audience eyebrow, and the audience numbers
  1. The ask. One prompt, targeted by what the reader has read and done.
  2. The segment the page is built for.
  3. The audience numbers the page trades on.
The ask, the segment, and the numbers, pinned on a real page.

Progressive profiling

We ask for one or two fields per interaction, because nobody fills out a twelve-field form. The profile fills in over a few visits, and nobody ever sees a long form.

Progressive profiling forbes connect / one ask per visit First visit one field Next visit one more field Known profile segmented, routed the profile fills in over a few visits; nobody ever sees a long form
How a profile fills in.

Routing into nurture and sales

A new profile lands in Pardot for nurture or with a seller in Salesforce without anyone touching it. Around that sits the audience intelligence work: predictive LTV, third-party enrichment, and cross-product routing.

Forbes Connect, what sits on what the conversion layer on the cdp Forbes.com dialogues and progressive profiling, targeted by what the reader has read and done BlueConic CDP 18m+ profiles, behavioral segments, predictive ltv, third-party enrichment Pardot nurture programs; a new profile lands here without anyone touching it Salesforce routing to sellers, contact-role attribution yellow outline: the layer I own end to end; anonymous readers become identified profiles on site and route down
What sits on what.

Stack

blueconic / pardot / salesforce / ga4 / bigquery

Outcome

18M+ profiles are under behavioral segmentation, and they feed the lifecycle programs and the CRM routing. That number is the size of the CDP, and profiles aren't leads. What it gets you is that every program downstream starts with a known, segmented audience.